Privacy Policy

Your privacy matters. Learn how we protect your data.

Last Updated: March 25, 2025

Table of Contents

1. Introduction 2. Information We Collect 3. How We Use Your Information 4. Information Sharing 5. Cookies and Tracking 6. Data Security 7. Data Retention 8. Children's Privacy 9. Your Rights 10. Third-Party Services 11. International Data Transfers 12. Changes to This Policy 13. Contact Information

1. Introduction

Welcome to Nexora Exam ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

  • Full name
  • Email address
  • Phone number
  • Educational level (Grade 6, 8, 12, University)
  • Account password (encrypted)

Usage Data

  • Exam practice sessions
  • Questions answered and scores
  • Time spent on practice
  • Performance analytics
  • Login history

Payment Information

  • Payment receipts (uploaded by user)
  • Transaction history
  • Bank account details (for withdrawals)
  • Mobile money details (for withdrawals)

Note: We do not store credit card details directly. Payments are processed through secure third-party payment processors.

Referral Information

  • Referral code
  • Referral history
  • Rewards earned
  • Withdrawal requests

Technical Data

We automatically collect certain information when you visit our website, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Time zone setting
  • Pages visited and time spent

3. How We Use Your Information

We use your information to:

Create and manage your account
Provide personalized exam practice
Track your progress and performance
Process payments and manage subscriptions
Manage referral rewards and withdrawals
Send important notifications and updates
Improve our services and user experience
Respond to support inquiries

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our platform (payment processing, hosting, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share
We ensure all third-party service providers comply with applicable data protection laws.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device that help us:

  • Remember your login status
  • Track your progress during practice sessions
  • Analyze site usage and improve performance
  • Personalize content and recommendations

You can control cookie settings through your browser. However, disabling cookies may affect certain features of our platform.

6. Data Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for data transmission
Secure database storage with encryption
Regular security audits and updates
Password hashing (bcrypt)

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain:

  • Anonymized practice data for research purposes
  • Payment transaction records for legal compliance (up to 7 years)
  • Support inquiries and correspondence

You may request account deletion at any time by contacting our support team.

8. Children's Privacy

Our services are intended for students aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will promptly delete it.

For users under 18, parental consent is required. Parents can monitor their child's activity and progress.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Restriction: Limit how we use your data
Portability: Receive your data in a structured format
Object: Object to certain processing

To exercise these rights, please contact us at nexoraexam@gmail.com.

10. Third-Party Services

Our platform integrates with third-party services:

  • Payment Processors: For secure payment processing
  • Analytics: To understand usage patterns (Google Analytics)
  • Gemini AI: For AI-powered question assistance
  • Social Media: For sharing referral links

These third parties have their own privacy policies. We recommend reviewing their policies.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Ethiopia. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we will notify you via email or through our website.

13. Contact Information

If you have questions about this Privacy Policy or your data, please contact us:

Telegram

@NexoraExam

Instagram

@nexora_exam

Data Protection Officer

For privacy-specific concerns, you can contact our Data Protection Officer:

privacy@www.nexoraexam.com

By using Nexora Exam, you acknowledge that you have read and understood this Privacy Policy.

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